Description

Position Summary

The District is seeking an enthusiastic team player energized to deliver best-in-class service with excellent interpersonal and communication skills. The Manager will be an expert stakeholder who can balance competing priorities and schedules of internal staff and toll and transit stakeholders; foster goodwill among stakeholders within the agency and across the region; and is a leader and experienced program and client manager with a strong customer focus. This person will help set the vision, implement plans, and budget to operate the program.
 
Under general direction of the Director of Tolls and Revenue operations, the Programs Manager is responsible for overseeing the daily functionality and collecting revenue accurately especially for the Toll program and Clipper program.   This position is responsible for leading the daily operations of the District’s toll and electronic fares programs to oversee activities such as contractual requirements, lead new/enhanced system improvements, and resolve current operational issues.  In addition, this position is responsible for actively monitoring the daily transaction processing for transit, tolls, traffic and passenger volumes, revenue, and system budget and cost. The Manager will coordinate and work with other District staff responsible for system maintenance, technical functionality and customer issues to aid in uncovering and addressing system issues before they escalate. This position will identify and suggest program/policy improvements to the Toll program and Clipper program.

This position ensures technical systems perform per contractual requirements, project manages to deliver new/enhanced system features, and oversees daily operations. This position is also responsible for identifying and resolving current operational, technical, policy, and programmatic issues. Active monitoring of daily transaction processing data for transit, tolls, traffic and passenger volumes, revenue, and system budget and cost will be expected

Essential Responsibilities

The Electronic Revenue Collection Programs Manager works with a variety of internal and external subject matter experts including:

     Operations Staff

     Toll System Technical Consultants and Contractors

     Clipper Technical Consultants and Contractors

     Regional FasTrak Customer Service Center (CSC) Staff

     Clipper Service Bureau (CSB) Staff

     Toll System Vendor Staff

     Regional Clipper Partner Agencies

     Bridge Toll Customers

     Contracted Customer Service Center Staff

     Accounting, IT and Finance Staff

     Metropolitan Transportation Commission (MTC) Staff

     Bay Area Toll Authority (BATA) Staff

     California and out of state Department of Motor Vehicles (DMV) and collections

agencies to ensure that license plate toll transactions and revenues are being processed effectively and efficiently
 In addition, this position will participate in the regional/national toll committees such as California Toll Operators Committee (CTOC), 6C coalition, and IBTTA.

To see the full job posting and submit an application, go to this link: Program Manager, Electronic Revenue Operations | Job Details tab | Career Pages