Description

BASIC PURPOSE

The Transportation Supervisor plans, directs, monitors, and oversees daily operations to ensure the delivery of safe, efficient, and reliable bus service for all PSTA customers. This role supervises Bus Operators and monitors adherence to routes, schedules, personnel, and operating rules and regulations, as well as PSTA’s attendance policy, while maintaining service quality standards to meet organizational goals and customer expectations.

ESSENTIAL FUNCTIONS

Supervises Bus Operators and monitors adherence to routes, schedules, personnel, and operating rules and regulations, as well as PSTA’s attendance policy.

Assigns, schedules, and dispatches buses to ensure effective and efficient delivery of service, including scheduling Bus Operators according to the union contract to meet staffing requirements.

Monitors radio and AVL transmissions with Bus Operators to ensure the system is operating efficiently.

Reports unsafe road conditions and establishes detours to maintain service following accidents, breakdowns, or when routes are impassable.

Investigates and analyzes accidents to determine cause, reports findings, and recommends corrective actions.

Prepares operator disciplinary notices consistent with Authority policies, procedures, rules, and regulations, reviewing related issues with drivers to improve performance.

Prepares operator paperwork to facilitate next-day service and keeps accurate attendance records, including entering operator timekeeping into the computer.

Mentors new Bus Operators, trains new and interim supervisors, and performs DART checks.

Performs bus rides with Operators and provides relief in emergencies, completing schedules as necessary.

Performs minor equipment repairs to ensure buses remain in safe operating condition.

Reports to work as an “essential employee” during emergency situations, disasters, or acts of nature.

Completes daily logs of activities to provide accurate, up-to-date information to management.

Develops and maintains clear instructional documents, templates, and standard operating procedures.  Recommend process improvements to increase efficiency and accuracy.

Performs other functions as assigned.

QUALIFICATIONS

EDUCATION: High School Diploma or G.E.D Supplemental education or training in business, transportation, safety, or a relevant area is preferred. Graduation from the PSTA Transportation Supervisor Interim Program is preferred. 

EXPERIENCE: At least 12 months’ transit experience. A minimum of six months of that experience must be as a Bus Operator. Experience in a position related to transit operations may be considered to meet the remaining six months' requirement. Good, safe driving record, discipline record, and overall work record.

Equivalent combinations of education, experience, and training may be considered.

LICENSE REQUIREMENT: Must possess and maintain a valid Florida Commercial Driver’s License Class B, with Passenger and Air Brake endorsements, in good standing. No serious traffic violations or suspension of driver's license, and no DUIs for the previous seven years. No more than seven points in the previous four years.

OTHER REQUIREMENTS: Must maintain a working phone number that can accept text messages. Able to work nights, weekends, overtime, and as assigned. Must attend all mandatory meetings as scheduled. Zero disciplinary actions in the prior 12 months. Fewer than 3 occurrences in the prior 12 months. No more than 2 Miss Outs in the prior 12 months.

PERFORMANCE STANDARDS

Quality of Work: Produces accurate, thorough, and high-quality work, following applicable instructions.

Customer Focus: Provides excellent customer service to internal and external customers.

Communication: Communicates clearly and effectively with colleagues and stakeholders.

Teamwork / Interpersonal Relationships: Works and collaborates with others respectfully and productively; contributes to a positive environment.

Productivity/Time Management: Effectively manages time and resources to meet deadlines and achieve goals; takes appropriate initiative to complete tasks and resolve issues without guidance.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge: Current PSTA rules, policies, and procedures; current PSTA Labor Agreement; general bidding rules, including extra board and vacation board; dispatching functions; fare structures and routes; principles of supervision; personnel rules and regulations; state and local traffic laws; and the grievance process.

Skills: Driving a bus; conflict resolution; accident investigation/analysis; and data entry. Efficient and adept at handling basic computer operations, and capable of learning additional required software programs.

Abilities: Assess and resolve complaints in a satisfactory manner; excellent written, reading, and verbal communication skills; establish and maintain effective working relationships; interpret and administer the union labor contract; investigate complaints and recommend appropriate solutions; operate a two-way radio system; operate a vehicle and a bus; operate a computer; work independently; and make sound decisions.

Requirements

PHYSICAL DEMANDS

Standing: 30 minutes – 1 hour/day on asphalt, concrete, rubber-matted flooring of bus, grassy areas/gravel on the side of the road.

Sitting: 45 minutes to 2 hours at one time with seat belt properly secured, up to a maximum of 12 (average 9) hours per shift on an adjustable, padded, backed air seat.

Walking: 30 minutes – 1 hour/day on asphalt, concrete, rubber-matted flooring of buses, grassy areas/gravel on the side of the road.

Maximum Lifting: Less than 5lbs. from waist; Frequency: once per day (supplies); fire extinguisher (10 lbs.), box of triangles (10 lbs.), bike rack (10 lbs.), compartment door (10 lbs.), wheelchair ramp (5 lbs.). Frequency: rare.

Carrying: less than 5 lbs.

Pushing/Pulling: right sided acceleration/air brake foot pedals; sliding left sided window at driver’s seat, mirrors to adjust inside/outside of vehicle; destination signs; sun visor; levers/buttons/switches needed to operate bus/make adjustments to part of the bus during pre-trip inspections; lap seat belt; bus seats up/down to access wheelchair areas on computerized fare box and Transit Control Head (TCH); emergency hatch to open and close in case of emergency (rare) or if air conditioning failure; spring releases underneath seats, occasional pushing of wheelchair of at least 50 lbs.

Climbing: 1-3 steps into/out of bus – maximum of 16” step: ascend/descend 1 flight of stairs for daily check in/out.

Balancing: On steps of bus while adjusting outside mirrors; use of handrail inside bus utilized to balance.

Bending/Squatting: Up to several times daily to strap wheels of wheelchairs into place; occasional to obtain emergency equipment that may be stored underneath seat or in other compartments at floor level of bus.

Twisting: Optional at neck/waist; mirrors are to be used to visually observe traffic and customers on bus; at wrist to turn dials.

Rotation: At arm/shoulder when using steering wheel; at waist when entering driver’s area.

Kneeling: When strapping wheelchair customers into place.

Vision: Near and far acuity.

Speaking/Signaling: Speaks clearly and distinctly to convey information to others.

Hearing: Perceives the nature of sounds by ear.

Reaching: Arm’s length forward to 20”; downward to floor from seat to approximately 25”; sideways to approximately 10” and overhead to approximately 6 ½ maximum from floor of bus.

ENVIRONMENTAL CONDITIONS

Noise/Vibration: Vibration when driving, general conversation and body noise from vehicle operation noted.

Hazards: Difficult customers, pedestrians, inclement weather conditions, traffic.

Machines/Tools/Equipment: 31’-40’ long, 9’ wide automatic transmission buses with airbrakes; tickets/transfers/schedules (less than 5 lbs.); radio on bus; emergency equipment; fare boxes; Transit Control Head (TCH).

PSTA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

DRUG FREE WORKPLACE

ADA ACCOMMODATION REQUESTS: HUMANRESOURCES@PSTA.NET

EFFECTIVE DATE: 02/2026